Store policies

Last updated November 2026

Rootstone is run by [YOUR NAME / BUSINESS NAME], ABN [YOUR ABN], Australia. Questions? Email .

Shipping

Shipping is free on every order to addresses in Australia.

We process orders within 1–2 business days. Delivery usually takes 7–12 business days after that. When your order ships, we email you a tracking number.

If your order hasn't arrived within 20 business days, email us and we'll send a replacement or refund you in full.

Refunds & returns

30-day money-back guarantee. If you're not happy with your bar for any reason, email us within 30 days of delivery with your order number and we'll refund the full purchase price. You don't need to send the bar back.

If your order arrives damaged or wrong, email us a photo within 7 days of delivery and we'll replace it or refund you, whichever you prefer.

Refunds go back to your original payment method within 5–10 business days of approval.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Privacy

We collect only what we need to fulfil your order: your name, email, phone number and shipping address. Payments are processed by Stripe. We never see or store your card details.

We share your name and shipping address with our suppliers and delivery partners only so they can deliver your order. We don't sell your information.

We may use cookies and advertising pixels (such as Meta or TikTok) to measure how our ads perform. You can block these in your browser settings.

To see, correct or delete the information we hold about you, email us. We handle personal information in line with the Australian Privacy Principles.

Terms

By ordering from this site you agree to these terms. Prices are in Australian dollars and include GST where applicable. We may change prices or products at any time, but changes won't affect orders already placed.

Our products are cosmetics for external use only. Avoid contact with eyes. Stop using the product if irritation occurs. Do a patch test first if you have sensitive skin.

These terms are governed by the laws of [YOUR STATE], Australia.